How long will it take to receive my order?

For orders with a delivery address within the U.S. the delivery time is approximately 5-8 days after order is placed. For orders with a delivery address outside of the U.S. expect 8-17 days for delivery.

Can I return or exchange my web order?

Please order what you want off our site to make sure the item you want is actually in stock, and to return the unwanted, unwashed, unused, clean item within 30 days of purchase

Customer is responsible for paying all shipping charges associated with returns, except for special circumstances where there is a defect or miscommunication. Please include a note to let us know the reason you are returning the item.

-we do not accept returns of goods purchased at a retail store, festival, or event

-all purchases of clearance/sale items are final

Do you do custom orders?

Yes! We do take custom orders, but the wait list can be up to 6 weeks or more, depending on the complexity.

How do I clean this lovely thing?

As silver ages it will naturally form a nice patina, but to polish it up we recommend using a silver polishing cloth or gently rubbing on some baking soda. Do not use solutions or have it cleaned by ultrasound as many stones will react to these methods.

Where can I see your work in person?

The best way to do that is to come and see us at one of the festivals we are vending at.

Does Gem Snow take wholesale accounts?

Yes we do, please contact us and we will send you our linesheet and wholesale policies